Snapvisor
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Support

Something not working, or not sure how a feature is meant to behave? Here is how to reach us.

Ways to reach us

Emailsupport@snapvisor.io — we read every message.
In-app support formAttaches a reference id to your request so we can trace it. Best option if you are signed in.
Join our DiscordAsk questions, get help from the team and other users, and suggest features.
Open sourceReport issues in the underlying visual-diff engine upstream.

What to include

  • The project name, and the build URL if a specific build is wrong.
  • For CI problems, the failing job log and the SDK version — those two resolve most reports on the first reply.
  • For MCP or agent problems, which client you used and whether you authenticated with OAuth or a personal access token.

Answers you may not need to wait for

The documentation covers setup, baseline builds, and the CI integrations, and the FAQ covers the questions we get most. For account or billing matters, see deleting your account, Privacy, and Terms.